Terms and Conditions

Welcome to marlowson.com, Marlow and Son’s online shop. Marlow and Son is the on-line trading business of Timehonoured Ltd. By using our website for the purchase of items you agree to the following terms and conditions. These terms do not affect your statutory rights.

1. Availability of Goods, Ordering and Shipping

1.1 Goods will be sent to the address given by you in your order and stated in the Order Confirmation email.

1.2 We take every precaution to ensure that all the information provided to you within the website is up to date and accurate, however discrepancies may occur. If an error is made in the price of goods already ordered we will contact you as soon as possible to ask if you wish to re-confirm your purchase or cancel it. If we cannot contact you we will cancel the purchase and you will receive a refund.

1.3 If you are ordering to an address outside of the UK, you may be affected by local import duties and taxes which are levied once the shipment has arrived in your country. Any such additional charges for customs clearance must be borne by you.

1.4 When you have completed your order we will send you an email confirmation stating what products have been ordered, the total cost including Postage and Packaging charges, together with other delivery details. If for any reason your order cannot be processed, we will contact you to explain the reason why.

1.5 No contract for the sale of any product will subsist between you and Timehonoured Ltd until the product(s) ordered have been despatched.

2. Returns

2.1 Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Timehonoured Ltd.

3. Damaged goods or incorrect deliveries

3.1 Timehonoured Ltd offers a full warranty on all its products, subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods.

3.2 Timehonoured Ltd shall have no liability to you for any delay in delivering goods or for any damage to goods delivered that is caused by any event or circumstance beyond its reasonable control.

4. Trademark and Copyright Notices

4.1 All trade marks, logos and other marks that appear on this website are registered and unregistered Timehonoured Ltd trademarks. Nothing contained on this website is permitted for use except by the express permission of Timehonoured Ltd.

5. General Provisions

5.1 If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

5.2 These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.